My wife and I had been looking for a car seat, stroller, bassinet, the whole 9 yards. We went to several places, and it just felt like we were being sold to. We stumbled upon Kids Superstore and were pleasantly greeted by Karla when we walked in 20 minutes before closing. She answered every question we had with great information, and trust me, I had a ton of questions! She stayed with us for over an hour, making sure we were good. It was way past closing time by then, but she did not mind. Karla absolutely LOVES what she does, which really speaks to her knowledge and kindness. We left to think about what we should buy, given all of our options. Although, we didn't know what to buy, we know we wanted to buy it from her. Fast forward one year and we get compliments on the stroller and bassinet Karla recommended us all the time. My brother called from another state yesterday after he saw our stroller and car seat and he can't find any good places near him (big city). I just messaged Karla after closing that my brother needs help on this and she responded immediately that she's on it. Every business should run with this level of customer service! Absolutely fantastic! Highly recommended!